Reopen a closed check
About reopening checks
You may have times during service when team members or managers need to reopen a check; for example, if the wrong tip amount was entered or if the server closed the wrong check. Reopening a check in the Square POS apps allows you to add additional items to the check, comp items from the check, adjust tips, and more.
Before you begin
You can only reopen checks before they have been settled. Make sure you haven’t run your close of day report or settled the transaction you’d like to reopen.
You can only reopen a check from the Square POS apps on iOS devices from Orders.
Configure reopen check settings
There are two ways to configure reopened checks on. To do so:
Sign in to Square Dashboard and go to Device management (or Settings > Device management) > Service settings > Reopen checks.
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Select Reopen and Keep Payment Method or Reopen and Remove Payment Method.
Reopen and keep payment method: Allows you to reopen and close the check and keep the original payment method used.
Reopen and remove payment method: With this option, the payment method is automatically removed and the original payment amount is refunded.
Click Save.
Reopen a check on your point of sale
From the Square POS app with full service, quick service, or bar mode enabled, or from the Square Restaurant POS app:
Open your point of sale app and tap Orders.
Select the check you’d like to reopen.
Tap (•••) > Reopen check.
Tap Reopen check again to confirm.
Switch payment method on a closed check
If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, and you haven’t run your close of day report, you can switch the payment method for a closed check.
Open your point of sale app.
Locate the check by selecting an occupied table or search through your transaction history.
Tap the table or check to bring up the check details page and tap Reopen check > Reopen.
In the cart view, you’ll see the card(s) listed. Select the card and tap Remove.
Once you confirm you’d like the payment card removed, you can process the payment again with the updated payment method.
Automatically settle checks
If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, you have the following options for automatically settling checks:
End of reporting day: Checks will automatically settle based on the hour your reporting day ends.
End of working day: Checks will automatically settle 1 hour and 30 minutes after your set close time.
36 hours after check opened
Settling checks on the same reporting day helps prevent payment delays, allowing you to receive funds 1–2 days sooner and ensuring that your daily reports accurately reflect your actual sales.
Sign in to Square Dashboard and go to Settings > Account & Settings > Payments > Check settlement.
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Select a time when your checks should automatically settle:
End of reporting day
End of working day
36 hours after check opened
Go to Schedule to view your reporting day time.
To update the hours for your reporting day and add custom timeframes:
- Sign in to Square Dashboard and go to Reports > Settings > Reporting timeframes.
- Next to Reporting day Default, click the three dots > Update.
- Select a time range from the Hours drop-down.
- Select a Time Zone.
- Click Save.
To add custom timeframes for filtering reports, click Add.
Note: Custom timeframes do not impact auto check settlement.
If you don’t have a close time set, checks will automatically settle at 1:30 am. Learn how to create and manage multiple locations.
Go to Schedule and click Location to view your close times.