Reopen a bill with Square for Restaurants

Before you begin

You may have times during service when your team members or managers need to reopen a bill; for example, if the wrong tip amount was entered or if the server closed the wrong bill.

Reopening a bill in Square Restaurants POS allows you to add additional items to the bill, comp items from the bill, adjust tips and more.

There are two ways to configure reopen bills on Square for Restaurants:

• Reopen and keep payment method: allows you to reopen and close the bill and keep the original payment method used.

• Reopen and remove payment method: with this option, the payment method is automatically removed and the original payment amount is refunded.

Make sure you have not run your close-of-day report or settled the transaction you’d like to reopen yet. You can only reopen bills before they have been settled. Additionally, you can only reopen a bill from the Square Restaurants POS. Please note: reopening bills is not available on Square Register.

Configure reopen bill settings

Before reopening a bill from Square Restaurants POS, make sure you have configured your bill behaviour in Square Dashboard.

1. In Square Dashboard, click Settings > Device Management > Service settings > Reopen bills.

2. Select Reopen and Keep Payment Method or Reopen and Remove Payment Method.

3. Click Save.

Reopen a bill on Square Restaurants POS

1. In Square Restaurants POS, tap Transactions.  

2. Select the bill you’d like to reopen.

3. Tap Reopen bill.

Switch payment method on a closed bill

If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, and if you haven’t run your close-of-day report, you can switch the payment method for a closed bill.

1. In the Square Restaurants POS, locate the bill by selecting an occupied table or search through your transaction history.

2. Tap the table or cheque to bring up the cheque details page and tap Reopen cheque > Reopen.

3. In the cart view, you’ll see the card(s) listed. Tap the card and tap Remove.

4. Once you confirm you’d like the payment card removed, you can process the payment again with the updated payment method.

Next steps

Learn more about other ways to manage your restaurant’s cheques:

• Adjust tips and settle payments

• Split a payment and cheque with Square for Restaurants

• Comp, void, reassign, and move checks with Square for Restaurants