Reopen a closed bill
About reopening bills
You may have times during service when team members or managers need to reopen a bill; for example, if the wrong tip amount was entered or if the server closed the wrong bill. Reopening a bill in the Square POS apps allows you to add additional items to the bill, comp items from the bill, adjust tips and more.
Before you begin
You can only reopen bills before they have been settled. Make sure you haven’t run your close of day report or settled the transaction you’d like to reopen.
You can only reopen a bill from the Square POS apps on iOS devices from Orders.
Configure reopen bill settings
There are two ways to configure reopened bills on Square for Restaurants. To do so:
Sign in to Square Dashboard and go to Device management (or Settings > Device management) > Service settings > Reopen bills.
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Select Reopen and Keep Payment Method or Reopen and Remove Payment Method.
Reopen and keep payment method: Allows you to reopen and close the bill and keep the original payment method used.
Reopen and remove payment method: With this option, the payment method is automatically removed and the original payment amount is refunded.
Click Save.
Reopen a bill on your point of sale
From the Square POS app with Full service, Quick service or Bar mode enabled, or from the Square Restaurant POS app:
Open your point-of-sale app and tap Orders.
Select the bill you’d like to reopen.
Tap (•••) > Reopen bill.
Tap Reopenbill again to confirm.
Switch payment method on a closed bill
If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, and you haven’t run your close-of-day report, you can switch the payment method for a closed bill.
Open your point of sale app.
Locate the bill by selecting an occupied table or searching through your transaction history.
Tap the table or bill to bring up the bill details page and tap Reopen bill > Reopen.
In the cart view, you’ll see the card(s) listed. Select the card and tap Remove.
Once you confirm you’d like the payment card removed, you can process the payment again with the updated payment method.
Automatically settle bills
If you have Reopen and Keep Payment Method enabled from your Service Settings in Square Dashboard, you have the following options for automatically settling bills:
End of reporting day: Bills will automatically settle based on the hour your reporting day ends.
End of working day: Bills will automatically settle 1 hour and 30 minutes after your set close time.
36 hours after bill opened
Settling bills on the same reporting day helps prevent payment delays, allowing you to receive funds 1–2 days sooner and ensuring that your daily reports accurately reflect your actual sales.
Sign in to Square Dashboard and go to Settings > Account & Settings > Payments > Bill settlement.
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Select a time when your bills should automatically settle:
End of reporting day
End of working day
36 hours after bill opened
Go to Schedule to view your reporting day time.
To update the hours for your reporting day and add custom timeframes:
- Sign in to Square Dashboard and go to Reports > Settings > Reporting timeframes.
- Next to Reporting day Default, click the three dots > Update.
- Select a time range from the Hours drop-down.
- Select a Time Zone.
- Click Save.
To add custom timeframes for filtering reports, click Add.
Note: Custom timeframes do not impact auto bill settlement.
If you don’t have a close time set, bills will automatically settle at 1:30 am. Learn how to create and manage multiple locations.
Go to Schedule and click Location to view your close times.