Troubleshoot items not visible on your website
Many item visibility issues are caused either by missing online sales channel assignment, items being marked Direct link only, or items missing required information.
Before you begin
If you've made any recent changes to your website, confirm you've made them live by clicking Publish in the site editor. Learn how to publish and unpublish your website.
Follow these instructions in sequential order.
Step 1: Assign items to your site for purchase
Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
Select an existing item.
Under Locations and channels, click Edit next to Channels.
Make sure the item is assigned to the websites or other online sales channels where you want it to appear.
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Under Manage Checkout, check whether Discoverable via direct link only is toggled on or off.
If Direct link only is on, the item will not appear in your site’s browsing, navigation, or search results and may not appear in search engine results. Customers will need the item’s direct link.
If you want the item to appear normally in browsing and search, turn Direct link only off and click Save.
Click Save.
Step 2: Add missing prices to item variations
Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
Select an existing item.
Under Variations , add your prices.
Click Save.
Step 3: Item stock not listed or tracked
Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Item library.
Select an existing item.
Under Manage Inventory, click ••• next to each location and select Change tracking > Track by availability.
Enter a number to manage the stock and click Done.
Click Save.
Step 4: Pickup and delivery hours not defined
Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfillment > Online pickup & delivery.
Click Edit by your location, and go to Pickup or Delivery to update the fulfillment hours.
Click Save.
Step 5: Location not visible for pickup and delivery
Sign in to Square Dashboard and go to Settings > Account & Settings > Fulfillment > Online pickup & delivery.
Click Edit by your location, and go to Site visibility to choose on which sites the location should be visible.
Click Save.
Note: Your primary location address should match the recommended address shown through GPS. Update your address in your Locations settings to make sure it's the correct address for all of your fulfillment methods, including shipments, pickup, and delivery. If the location addresses do not match between your location settings and fulfillment methods, be sure to update all of them to what is recognized by GPS.
Step 6: Location mobile instead of physical
Sign in to Square Dashboard and go to Settings > Account & Settings > My business > Locations.
Select your mobile location and click Edit location.
Under "Business address," change the Location type to Physical location.
Click Save.
Step 7: Featured items missing from site
Sign in to Square Dashboard and go to Online > Websites.
Click Website > Editor.
Select the section on your site with featured items on it.
Click the button in the editing panel to choose your items and check all the items you want to feature on the section. Click Save.
Publish your site to see the changes live.