Troubleshoot menus on your website
If your menu or menu groups don’t appear on your website as expected, this could be caused by a few scenarios.
Before you begin
Ensure your items already meet the necessary online visibility requirements. Learn how to set up items for your website and troubleshoot items not visible on your website.
There isn’t a way to rearrange top level menus at this time – only menu groups.
Troubleshoot duplicate categories on your live site
If you’re experiencing unexplained duplicate categories appearing on your live website, it may be due to carryover from the previous categories settings. To resolve this, first check whether your ordering page uses the Shop All or Order Online template to display items.
- Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Items > Categories.
- Select the duplicative category.
- Go to Sales channels and hours and click Edit next to Channels.
- Deselect the website to remove it.
Going forward, use menus to manage the items that appear on your website. Learn how to create and update menus.
If you use the Order Online template, you need to temporarily switch to the Shop All template to turn the category off. Switching templates will not affect your items, menus or categories.
- Sign in to Square Dashboard and go to Online > Websites (or Online store).
- Click Website > Editor.
- Click the Page drop-down menu.
- Hover over the Order Online page, click the three dots ••• > Switch template. You can also click Order Online > the cog icon > Switch template.
- Choose Shop All and click Done.
- Follow the steps in Option 1.
- After turning the category off, switch your order page template back to Order Online.
Once you switch back, the category will no longer be visible and items will continue to display through menus.
Troubleshoot category images not displaying on your live site
If images for your categories are no longer appearing on your website, this is because the original category images (from the Categories dashboard) didn’t sync to the Menus dashboard. You’ll need to re-add those images to each menu group so they reappear on your live site. To resolve:
Sign in to Square Dashboard and go to Items & services (or Items & menus or Items & inventory) > Menus.
Expand any menu group without an image and click ••• > Edit menu group details.
Under the image option, drag in an image file, or click upload or browse image library to add an image to the menu group.
Click Save.
Troubleshoot items not appearing on the Order Online page
There are a few setup issues specific to the Menus dashboard that could cause this. Follow these instructions in sequential order:
Ensure items are assigned to a menu or menu group.
Check that the desired menus have been enabled for your website(s).
Check that the desired menus have been enabled to the same location(s) where orders will be fulfilled from.
For details, learn how to create and update menus.