Set up Send & Stay for your restaurant
About Send & Stay
Send & Stay with Square optimizes workflow for drive-thru and full-service restaurants by letting you send items to the kitchen immediately without leaving the order entry screen.
For full-service restaurants, send drinks and appetizers immediately while building the rest of the order, keeping food prep moving without interruption. For drive-thru operations, send items as they’re ordered so the kitchen can start preparing while you continue adding to the order.
Before you begin
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Send & Stay works on the following devices:
Square Register
iPads
Square Handhelds
Square Terminals
KDS (Kitchen Display System) on Android
Kitchen ticket printers
Send & Stay is off by default on existing devices and must be manually enabled. The feature is configured per device and specific to each Food & Beverage mode. You can enable it on some devices while leaving it disabled on others.
Once enabled, Send & Stay works with your existing KDS setup and order routing rules.
Send & Stay is designed for sending items to the kitchen during order entry, not for keeping orders open for extended periods like bar tabs. Orders processed with Send & Stay appear in standard sales reports like any other order.
Set up Send & Stay
You have two options for setting up Send & Stay:
Enable directly on your POS device.
Enable remotely through Square Dashboard.
À partir de l’application Solution PDV Square, en mode Service complet, Service rapide ou Bar, ou à partir de l’application Solution PDV Square pour restaurants :
- Ouvrez l’application Solution PDV.
- Touchez ≡ Plus > Paramètres > Caisse.
- Sélectionnez le mode Aliments et boissons de votre choix.
- Activez la fonctionnalité Envoyer et rester.
- Touchez Enregistrer.
The exact location of settings may vary by device. Consult your Square Dashboard for device-specific configuration options. After enabling Send & Stay, the feature will be available on your selected devices for the configured Food & Beverage modes.
Use Send & Stay
From the Square Point of Sale app in Full service, Quick service or Bar mode, or from the Square Restaurant POS app:
Start a new order on your POS and add items as you normally would.
Tap Stay when you are ready to send items to the kitchen (instead of Send or Pay).
Remain on the order entry screen and continue adding items, modifiers, quantities and notes as needed.
Tap Send or Pay when all items have been added to the order and process your customer’s payment.
The kitchen experience is identical to manually sending items in batches. Each batch appears as a separate ticket, but all carry the same order identifier.
Train your team on Send & Stay
Start with hands-on practice using real scenarios and create quick reference guides for staff reference.
Run test orders before going live to build confidence.
Enable Send & Stay on one device first and test with simple orders initially.
Once your team is comfortable, expand to additional devices.
Monitor order times and kitchen efficiency regularly.
Gather staff feedback to adjust workflows as needed.
Brief kitchen staff on how multiple tickets will work before launching.
Establish clear protocols for handling order modifications.
- Prenez les commandes complètes de boissons et touchez immédiatement Rester pour que le bon de commande reste ouvert.
- Retournez prendre les commandes de nourriture et envoyez les entrées en utilisant Conserver afin de contrôler le rythme en cuisine.
- Une fois les entrées servies, envoyez les plats principaux en utilisant Conserver.
- Envoyez la dernière commande de plats principaux en utilisant Envoyer ou Payer pour fermer le bon de commande.
Formez les serveurs sur les cas où il convient d’utiliser la fonctionnalité Conserver plutôt qu’Envoyer, et établissez des protocoles clairs concernant le d.roulement du service. Veillez à ce que le personnel de cuisine sache que plusieurs bons de commande pour une même table doivent être préparés de manière coordonnée.
- Envoyez les articles au fur et à mesure que les clients les commandent, en touchant Conserver entre chaque article ajouté.
- Vérifiez les articles avant chaque appui sur Conserver en utilisant l’écran de confirmation de commande, s’il est disponible.
- Finalisez la commande avec Payer lorsqu’elle est terminée.
- Vérifiez toujours l’ensemble de la commande avant le paiement final.
Une bonne coordination en cuisine est essentielle pour gérer efficacement l’échelonnement des articles. Utilisez des descripteurs de véhicule pour suivre les commandes et communiquer toute exigence particulière en matière de délais afin de garantir la précision et la rapidité.