Comp, void, reassign, and move bills with Square for Restaurants
Before you begin
If there are changes or disruptions during service or if team members need to respond to guest experience needs, they can take quick actions on a bill before a bill is closed:
Comp: A comp is when you remove the cost from an item on the POS for food or drinks already in progress or delivered to the customer. This can happen when a customer’s order is entered incorrectly and they receive the wrong item. A comped item will show in sales reports as well as inventory reporting.
Void: You can apply a void when an item is entered incorrectly on the bill, and the food or drinks have not been made or delivered to the customer yet.
Reassign: Bill reassignments can happen when one team member ends their shift, leaves in the middle of service, and needs to pass the bill to another clocked-in team member.
Move: You can move items between courses or to other bills. You can also move one bill and merge it with another bill/table.
You can only comp, void, reassign, or move a bill in the Square Restaurants POS; it is not possible to take these actions from the Square Dashboard.
Comp an item or bill
To comp an item:
Open the relevant bill.
Tap the item you’d like to comp.
Tap ••• > Comp.
Select a reason for comp and tap Comp.
To comp the entire bill:
From the bill list or floor plan view, select the relevant bill.
Tap Actions > Comp Bill.
Select a reason for comp and tap Comp.
Void an item or bill
To void an item:
Open the relevant bill.
Tap the item you’d like to void.
Tap ••• > Void.
Select a reason for void and tap Void.
To void the entire bill:
From the bill list or floor plan view, select the relevant bill.
Tap Actions > Void Bill.
Select a reason for void and tap Void.
When you void a bill, the bill is closed immediately.
Reassign a bill
Open the relevant bill.
Tap Actions > Assign.
Select a team member to receive the reassigned bill and tap Assign.
Move an item or bill
To move an item on a bill:
Open the relevant bill.
Tap the item you want to move.
Tap ••• > Move.
Select whether you’d like to move the item to a different course, a new bill, or an existing bill.
To merge an entire bill with another bill:
From the bill list or floor plan view, select the relevant bill.
Tap Actions > Move.
Select the bill you want to merge > Move.
Next steps
Learn more about other ways to manage your restaurant’s bills: