Square Team app troubleshooting for team members
If you run into issues with the Square Team app, review these troubleshooting steps.
Basic app troubleshooting
Make sure that the software for both your mobile device and Square Team app are up to date.
Log out of the Square Team app and sign back in.
Turn your mobile device off and then back on.
Force-quit the app on your device.
Be sure to enable the permissions requested when you open the Square Team app. This access allows the Square Team App to communicate with your device to complete certain actions.
Delete and reinstall the app. See Apple’s support site and Google’s support site for instructions.
Note: Deleting and reinstalling the app will not impact your team member profile because your data is stored on Square’s servers. You’ll be able to log back in to the app with the email address and password associated with your team member profile once reinstalled.
Login Issues
If you’re having trouble logging in to the Square Team App, you can try to reset your account password. To do so:
Open the Square Team app and click Sign in.
On the sign-in screen, tap Forgot Password.
Enter the email address or phone number associated with your team member profile and tap Send Instructions.
Once you receive the email, select Reset Password and follow the prompts.
After you reset your password, return to the Square Team App to log in. If needed, you can update your login information from the settings section of the Square Team app.
If you’re still unable to log in, you’ll want to work directly with your employer to reset the email address or phone number associated with your team member profile. If you log in successfully but don’t see the correct information associated with your employer’s account, you may have a standalone Square account. If this is the case, you’ll need to use a different email address or phone number for your team profile ordeactivate your standalone account.
Team App Invitation Issues
If you already have credentials for a Square account that you use to log in to the Point of Sale, you’ll use the same email address and password or phone number to log in to the Square Team app. If you don’t have an email address or phone number associated with your team member profile, have your employer enter that information through the online Square Dashboard and send you an invitation to start using the Square Team app.
If your employer sent your Square Team App invitation, but you didn’t receive it, try the following troubleshooting steps:
Ensure that your employer has the correct email address or phone number on file for you.
Check the junk or spam folders associated with the receiving email account or phone number for text messages.
Add [email protected] to your contact list.
If your invitation has expired, your employer will need to resend the invitation through their online Square Dashboard.
Invites expire 30 days after being sent. If your invite expires, ask your employer to send a new invite to the phone number or email address on file for you.
Individual team members cannot share an email address or phone number with another team member on the same Square account. Each team member must have unique contact information on file.
Timecard Issues
If you’re having trouble clocking in or out from the Square Team app, or notice inaccuracies with your timecard, ask your employer to assist with the following troubleshooting steps:
Make sure your employer has enabled the Clock in/out from team app permission from the Shifts settings section of the online Square Dashboard.
For timecard inaccuracies, request an edit through the Shifts section of the Square Team App. Select the shift you want changed and choose Request Changes.
Roster Issues
Most issues related to rostering can be resolved by working directly with your employer. For instance, if you don’t see yourself on a recently published roster, there’s a chance that your employer did not roster you.
If you’re unable to resolve issues specific to your roster by working with your employer, have your employer contact our Customer Success team to troubleshoot the issues.