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View dispute reports

Who is this article for?
  • Sellers with the reports permission to view disputes reporting. Set permissions in Square Dashboard.

About dispute reports 

Dispute reports simplify the dispute process. When Square notifies you of a dispute, you can look for information about the dispute on your disputes report. You will find the description of why your customer has initiated the dispute, the information the bank needs to make their decision on the case, and the deadline for sending us your information.

Before you begin

When you challenge a dispute, you will be asked to send  supporting information or documents, such as: 

  • The information requested by the bank

  • Any supporting documents about the transaction, such as receipt, signed invoices, email correspondence

  • Proof of delivery or photos

You can challenge disputes and send evidence from your Square Dashboard but not Square POS apps.

Learn more in the support article Payments disputes process.

Accept or challenge disputes 

Square Dashboard

  1. Sign in to your Square Dashboard and click Reports > Disputes.
  2. Select your location.
  3. Use the date selector tool to refine a date range.
  4. You can either accept the dispute as valid or challenge it.

Square POS apps

  1. Open ≡ More in your Square POS app.
  2. Tap Reports > Disputes.
If you cannot find the disputes on the Square POS app, you may be signed into a different location. Sign out of the app by tapping ≡ More and then Sign Out. Sign back in to choose the correct location.

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