View dispute reports
About dispute reports
Dispute reports simplify the dispute process. When Square notifies you of a dispute, you can look for information about the dispute on your disputes report. You will find the description of why your customer has initiated the dispute, the information the bank needs to make their decision on the case, and the deadline for sending us your information.
Before you begin
When you challenge a dispute, you will be asked to send supporting information or documents, such as:
The information requested by the bank
Any supporting documents about the transaction, such as receipt, signed invoices, email correspondence
Proof of delivery or photos
Learn more in the support article Payments disputes process.
Accept or challenge disputes
- Sign in to Square Dashboard and go to Orders & payments (or Invoices & Payments or Payments) > Disputes.
- Select your location.
- Use the date selector tool to refine a date range.
- You can either accept the dispute as valid or challenge it.
Manage dispute notifications
You can enable notifications to receive updates about any new or ongoing disputes. To do so:
Sign in to Square Dashboard and go to Orders & payments (or Invoices & Payments or Payments) > Disputes.
Click Settings > Notifications.
Filter by business location to enable SMS notifications for different disputes reminders.
Click Save changes.
Download dispute reports
You can export and download dispute reports from the Square Dashboard.
Sign in to Square Dashboard and go to Orders & payments (or Invoices & Payments or Payments) > Disputes.
Select your location.
Use the date selector tool to refine a date range.
Click the download icon to view and manage reports.