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Sell hidden items with Square Online

Who is this article for?
  • Sellers with general items permissions. Set permissions in the Square Dashboard.
  • Square Online site Free, Plus and Premium subscribers.
  • About selling hidden items

    One way to build a relationship with buyers is by offering specific sets of customers certain items on your Square Online site that aren't available to anyone else. This can help make certain items special and exclusive, and can help build more rapport with customers so that they want to come back.

    Before you begin

    When an item is set to Hidden, it means it is available for purchase online but won't display on your ordering page. You can still add the item to featured item sections (useful for events and donations), or give buyers a direct link to the item (useful for exclusive items).

    You can change item visibility to hidden from your Square Dashboard.

    Change item site visibility to hidden

    1. Sign in to your Square Dashboard > Tap Items >  Item Library, select an existing item or create a new one.

    2. Select Hidden in the Site visibility dropdown menu under Where it’s sold.

    3. Tap Save.

    The hidden item is now available for purchase, but only for customers who either have the direct link to the item page, have access to the featured items section where the hidden item can be displayed, or to those who have access to password protected areas of your site.

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