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Create and edit processing time with Square Appointments

Who is this article for?
  • Sellers with general items permissions. Set permissions in the Square Dashboard.
  • Square Appointment Plus and Premium subscribers.
  • About processing time

    With Square Appointments you can use processing time to let clients book during downtimes of existing appointments. For example, if you run a hair salon you can book a customer for a blow dry while another customer’s colour treatment is developing. Adding processing time to your services allows you to account for downtime, stay organised, and earn more with added bookings.

    Before you begin

    You can create, edit, and view processing time from your Square Dashboard.

    Before creating a service with processing time, here are some useful definitions:

    • Initial duration is the time needed to set up before a service (e.g. applying colour).

    • Processing duration is the time needed to allow the initial step to set (e.g. waiting for colour to process).

    • Final duration is the time needed to complete service (e.g. rinse hair, apply treatment).

    • Total duration of the service is a sum of all the above.

    Create a service with processing time

    You can create a service with processing time from your Square Dashboard.

    1. Sign in to your Square Dashboard > then go to Items & Orders > Items.

    2. Select Service Library > Create Service.

    3. Under Duration toggle on Add Processing time.

    4. Adjust the duration of the processing time in the Processing Duration field.

    5. Click Save.

    Edit your processing time

    Once you’ve enabled processing time for your services, you can adjust or remove that processing time on any individual appointment right from your Square Dashboard.

    1. Sign in to your Square Dashboard and click Appointments or Payments > Appointments.

    2. Select the appointment you’d like to edit.

    3. Click on the processing time and remove the processing time, or edit its duration. 

    4. Click Save.

    View your processing time on your appointments calendar

    1. Sign in to your Square Dashboard and click Appointments or Payments > Appointments.

    2. Select Calendar to view your appointments.

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