Troubleshoot linking your bank account
If you attempted to link your bank account but see an alert in your Square Dashboard, that means your bank account information was not accepted.
This article provides troubleshooting steps for common issues with linking bank accounts.
Before you begin
The manual bank verification process can take up to 5 business days (excluding weekends and holidays). Square isn’t able to expedite the process.
Check bank verification status
You can check the status of your bank verification by either checking your email or signing in to your Square Dashboard. You’ll receive an email from Square when your account is verified.
Sign in to your Square Dashboard and click Account & Settings > Money > Bank accounts.
If the bank verification is still pending, wait the full five business days.
You’ll receive an email when your account has successfully been verified. While you’re waiting for your verification to complete, you can continue to take payments. Your money will remain in your Square balance and will be sent once your account is verified. Once your bank is verified, your transfers for funds received from payments taken will be sent to your bank account following your transfer schedule with no additional action needed on your part. You can also Set up and manage instant transfers if you need your funds immediately.
Troubleshoot verification issues
If your Square account is registered to accept card payments in Australia, you are required to add valid Australian bank account details.
Ensure your bank account is transactional. Square must be able to credit and debit money from your account, in the event of a chargeback or refund. A non-transactional account — such as an online saver or PayPal account — does not allow funds to be debited.
There must be only one signatory for your bank account. Square requires the ability to set up a direct debit on the account, in the event that you process a refund for a transaction we have already transferred to you. When Square tries to set up the direct debit, our request will fail as not all signatories will have authorised us to do this.
Typos in your routing or account number can cause the manual bank verification process to fail. Double check your account information and carefully enter it again. You may need to contact your bank to confirm your BSB or account number.
To manually verify your bank account, Square will transfer and withdraw a small amount. Sometimes this transfer and withdrawal may process simultaneously, so you’ll need at least $1.00 in your bank account before you begin the verification process. If your verification has failed due to insufficient funds, make sure you have at least $1.00 in your bank account before entering your bank account information again.